Frequently Asked Questions

What utilities are included in my lease?
Rent includes expanded basic cable and high speed internet, water, sewer, and trash removal.

What kind of pets do you allow and what fees are involved?
We're sorry, pets are not allowed at the Papillon.

What are the income and credit qualifications?
If you are a Tulane Student (Grad Student)  - As the Papillon is ONLY a Grad Student Facility for Tulane- You are automatically accepted.  No credit check required.  You are subject to rejection if you have a conviction (Criminal record).  At the discretion of the Tulane Housing Director you may still qualify.

Is my security deposit totally refundable?
If the apartment is left in a good clean move-in condition, the deposit will be refunded as long as lease terms were met.
How long is the term of the lease? Do you accept leases for short term leases?
Lease terms may vary from 3, 6, 9 to 12 months, based on student.  

Am I required to have renters insurance?
Management’s property insurance does not cover any Resident furniture, clothing or other personal property.  Residents are hereby advised to procure renter’s insurance to protect their personal property.

Do you offer furnished or corporate apartments?
Currently we do not offer furnished apartment. We do have a rental company we can refer you to.

If I need something repaired in my apartment, how do I get it fixed?
We offer a 24-Hour emergency maintenance services available via our website.

When is my rent payment due? How can I pay my rent?
Rent is due on the 1st of the month.  You can pay online via our Resident Portal.
What day am I liable for a late charge?
All rent must be paid by the 5th of the month, on the 6th a late charge will be added.

Do you have parking?
We have garage parking available based on availability.

Does the property offer a fitness center?
We do offer fitness center with cardio and strength equipment.

Does the property have a swimming pool?
We do offer a swimming pool that is open daily from 8am to 10pm and is available to all residents and guests.